Return Policy

At Ramazon, we understand that sometimes products may not meet your expectations or may arrive damaged. That's why we have a hassle-free return policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you can return the product within 30 days of delivery. We want to make the return process as easy as possible for you, so here's what you need to know:

1. Eligibility: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items, such as personalized or perishable products, may not be eligible for return.

2. Initiate the Return: To initiate a return, simply contact our customer support team. They will guide you through the process and provide you with a return authorization number.

3. Return Shipping: You are responsible for the return shipping costs, unless the product arrived damaged or was incorrect. We recommend using a trackable shipping method to ensure that the product reaches us safely.

4. Refund Process: Once we receive the returned product and verify its condition, we will process your refund. Please allow up to 7 business days for the refund to be credited back to your original payment method.

5. Store Credit: If you prefer, we can also issue a store credit instead of a refund. This credit can be used towards future purchases on our website.

6. Exchanges: Unfortunately, we do not offer direct exchanges. If you wish to exchange a product, you will need to return the original item and place a new order for the desired item.

7. Non-Returnable Items: As mentioned earlier, certain items may not be eligible for return. These include personalized products, perishable items, and items marked as final sale.

8. Damaged or Incorrect Items: If your product arrives damaged or is incorrect, please contact our customer support team immediately. We will arrange for a replacement or refund, and cover any return shipping costs in such cases.

We strive to provide you with the best shopping experience possible, and our return policy is designed to ensure your satisfaction. If you have any questions or need further assistance, please don't hesitate to reach out to our friendly customer support team.